To ensure our platform is based on the trust between it’s users, we need to ensure that reviews on RentMy are useful, informative, and do not expose our community to harm. We expect all reviews on RentMy to adhere to the following:
1. Reviews should not violate our Terms and Conditions
Some content is never allowed on RentMy. Read our Terms and Conditions for more information on our content policies.
2. Reviews should be unbiased
Reviews are most helpful when they provide unbiased information. Therefore, we don't allow individuals or entities who own or are affiliated with a listing or experience to post reviews of their business, nor do we allow individuals who are confirmed to offer competing listings or experiences to post reviews of their direct competitors, unless a booking has been made.
You are not allowed to incentivise positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.
You are also not allowed to accept fake reservations in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.
3. Reviews should be relevant.
Keep your reviews relevant to RentMy and your booking. Other renters and owners are reading your reviews to learn about the item and people involved in the booking. Reviews that are off-topic are distracting and don’t help our users make informed booking decisions. For this reason, reviews should focus on your interactions with other community members and your time during the booking.
To keep reviews relevant, we recommend avoiding the following:
- Commentary about a person’s social, political or religious views
- Profanity, name calling, and assumptions about a person’s character or personality
- Content that refers to circumstances entirely outside of another’s control
- Content about services not related to RentMy
- Commentary about past RentMy bookings, renters, or owners, or about the RentMy product where it does not relate to the listing, renter or owner you are rating
When we receive a report of a review that violates this policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of responsible account(s).
Reporting a review that violates this policy
To report a review for violating RentMy’s review policy, email us on firstname.lastname@example.org.
If you feel a review is untrue
We encourage and expect all community members to post reviews that contain objective and accurate information, we expect the author of the review to stand behind the content of their review. If you think a review is unfair, untruthful or violates our policies, you can flag it to one of the team on email@example.com.